Eazzy Basket – Return & Refund Policy

Last Updated: October 27, 2025

Thank you for shopping with Eazzy Basket. We strive to provide you with the best quality groceries and timely delivery. However, if you are not completely satisfied with your purchase, our Return & Refund Policy explains how we handle returns, replacements, and refunds.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

• Product delivered is damaged, expired, or defective.

• You received an incorrect or missing item.

• The product is spoiled, leaking, or tampered with at the time of delivery.

To be eligible for a return, the request must be made within 24 hours of delivery and the product must be in its original packaging and unused condition.

2. Non-Returnable Items

Certain items are not eligible for return due to hygiene and safety reasons:

• Fresh fruits and vegetables

• Frozen and chilled items

• Dairy products

• Meat, poultry, and seafood

• Bakery and perishable goods

• Products marked as 'Non-Returnable'

3. Return Process

To initiate a return:

1. Open the Eazzy Basket app and go to My Orders.

2. Select the item and click Request Return.

3. Upload a photo of the product showing the issue.

4. Our support team will review within 24–48 hours.

If approved, the product will be picked up and a replacement or refund will be processed as per your preference.

4. Refund Process

Once the return is approved, the refund will be initiated through the original mode of payment within 5–7 business days. For COD orders, refunds will be issued to your Eazzy Basket Wallet or bank account as per your request.

5. Order Cancellations

You can cancel an order before it is packed or dispatched. Once dispatched, cancellation is not possible, but you may request a return (if eligible). Refunds for prepaid orders will be processed within 5–7 business days.

6. Damaged or Missing Items

If your order arrives damaged, incomplete, or expired, contact us through the Help & Support section in the app or email support@eazzybasket.co.in within 24 hours of delivery.

Provide order details and photographs to help us process your request faster.

7. Exceptions

Eazzy Basket reserves the right to deny return or refund requests that do not meet policy terms, modify this policy without notice, or substitute/discontinue products due to stock availability.

8. Contact Us

If you have any questions about our Return & Refund Policy, please contact:

■ Email: support@eazzybasket.co.in

■ Customer Care: 7033775333

■ Address: Arsandey, Block Chowk, Kanke, Ranchi, Jharkhand. PIN 834006